Return and Refund Policy
Important Details:
Return Period:
30 days from delivery date
Restocking Fee:
None
Refund Processing Time:
Up to 7 days
Return Shipping Costs:
Covered by the customer
Exchanges:
We accept
Additional Information:
Our return and refund policy is subject to our Terms of Service
Eligibility and Return Window
Items can be returned within 30 days of delivery. To start a return, email us at support@nomadlighting.co.uk. Returned items must be unused and in their original packaging with all tags attached. Unfortunately, we cannot accept returns after 30 days.
Request a Return:
Contact us at support@nomadlighting.co.uk with your order details and reason for the return. Unapproved returns will not be accepted.
Receive Instructions:
Once your return is approved, we’ll provide you with all the necessary instructions to guide you through the return process. This will include important details to ensure everything goes smoothly.
Prepare Your Package:
Ensure the item is securely packed to avoid damage in transit.
Shipping Costs:
Customers are responsible for return shipping fees.
Refund Process
Once we receive and carefully inspect the returned item, we'll begin processing your refund to the original payment method. Please note that this can take up to 7 days to complete. The best part? We don't charge any restocking fees! Let us know if you have any questions during the process.
Exchanges
If you’d like to swap an item for a different one, email us at support@nomadlighting.co.uk with the details. We’ll guide you through the exchange process.
Defective, Faulty, or Incomplete Items
If you receive an item that is defective, non-functional, or incomplete, we will do everything we can to resolve the situation as quickly as possible. We recommend that you carefully inspect the goods immediately upon delivery. If you notice any damage, missing parts, or technical defects, please contact us as soon as possible, ideally within a few working days of receiving the shipment.
In order for us to resolve the issue effectively, please have your order number, a description of the defect, and ideally photos that will help us assess the situation ready and send them to us by email support@nomadlighting.co.uk. Once we receive this information, we will offer you a suitable solution.
Order Cancellations
If you need to cancel an order, contact us as soon as possible at support@nomadlighting.co.uk.Once an order is processed, cancellations may not be possible.
We Are Available: Monday to Friday from 9:00 to 17:00 GMT
Email: support@nomadlighting.co.uk
Phone Number: +447520658177
Business Information
ECOM HAMZA LTD, a company from the United Kingdom, runs Nomad Lighting.
Company Number: 16442968
DUNS Number: 233788584
Address:
124 City Road
London EC1V 2NX