Frequently Asked Questions

Do you offer free shipping?
Yes, we offer free shipping on all orders in the United Kingdom. For more information, please check our Shipping Policy.

When will I receive my order? 
Order processing takes 0-1 working days (Monday - Friday), during which time we prepare everything necessary for shipment. Delivery itself usually takes 4-6 working days (Monday - Friday), depending on the carrier and destination.

What if I receive a defective product?
In order for us to resolve the issue effectively, please have your order number, a description of the defect, and ideally photos that will help us assess the situation ready and send them to us by email support@nomadlighting.co.uk. Once we receive this information, we will offer you a suitable solution. For more information, see our Return and Refund Policy.

What is the process for exchanging a product?
If you’d like to swap an item for a different one, email us at support@nomadlighting.co.uk with the details. We’ll guide you through the exchange process.

Do you ship internationally?
No, we only ship within the United Kingdom. 

How can I track my order?
You can track your order through the Track Your Order page on our website.

We Are Available: Monday to Friday from 9:00 to 17:00 GMT

Email: support@nomadlighting.co.uk
Phone Number: +447520658177

Business Information
ECOM HAMZA LTD, a company from the United Kingdom, runs Nomad Lighting.

Company Number: 16442968
DUNS Number: 233788584

Address:
124 City Road
London EC1V 2NX